8.45 AM: You open your computer and check what new requests have come in. Some of the requests are easy to analyse so you decide to do that first. This way the customer has time to approve the budget.
9.15 AM: You prepare the client meeting you have planned for this morning. You go through the configurations you provided and make sure you have all the information at hand.
10.15 AM: Much deserved coffee break!
10.30 AM: You have a meeting with the client to discuss the requested changes. After the meeting, you send the client a recap to make sure you are both aligned.
Noon: Lunch time!
1 PM: Every week, you perform customized configuration tasks for a particular client, adhering to the agreements made between you and the client. It seems harder than expected so you decide to ask a colleague for help.
2PM: There is a question coming in from another team to help out during a project implementation phase, you check your resource planning to see if you can help out.
2.15 PM: You work on an request for which a client has approved the budget, the first check is whether all your questions have been answered by the client. If so, you can implement the request. But if some questions are unanswered, you call the customer to clarify.
3 PM: You align on the solution you made for the customer, documentation is key so you can describe how the solution works.
4 PM: Last meeting of the day! It’s the bi-weekly 1-2-1 with your manager. She asks you how you are doing and if there’s something you need help with.
Who are our clients?
They’re a diverse audience which can range from corporate offices and schools to hospitals and public institutions. You will be the spoc of your clients for all project related questions.
You are frequently in touch with your client to make sure that the solution that you’re implementing, is actually an answer to their problems. You validate whether they understand how our software works and provide the documentation needed.
You will report to Wendy Versteegh, our Manager Managed Services. Wendy is a true people person and has exceptional communication skills and empathetic nature. She effortlessly connects with her team and has always an eye for their well-being and their satisfaction. While she expects high quality standards of her team, she is not only there to hold them accountable but also to provide guidance and support.
You will work in an international team of implementation consultants and project managers. Implementation consultants focus on the technical delivery of the project, just like you. The project managers are in charge of overall communication and coordination of the project.
Next to that you collaborate with our project managers to check how you’re doing on schedule, budget and scope of the project. You reach out to product managers to discuss about certain features a client wants to add to the solution. You align with the sales teams on what has been agreed with the client at the start of the project. You inform our finance department about how many hours you have worked for which client.
Even if you don’t fit all the boxes, don’t hesitate to apply if you think you could make an impact in this role!